Refund & Returns
Our 30-Day Money-Back Guarantee
Not happy with your Teatide order? Return it within 30 days of delivery and we'll refund you. You don't need to give a reason.
In short:
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30 days, starting the day your order is delivered.
- Not for you? You're covered. Trying it out is fine.
- Arrived damaged or faulty? You're covered too, and you don't need to send it back.
- Returns must arrive undamaged and complete, with no cracks, chips or missing parts. Damage after delivery isn't covered, and neither is a wrong address entered at checkout.
How to return your order
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Email us within 30 days of delivery at support@myteatide.com with your order number. If your order arrived damaged, add a photo of the product and the packaging.
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Wait for our reply. We'll send you return instructions and the return address. Please don't send anything back before you hear from us, because we can't track or refund parcels sent to the wrong address.
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Pack it carefully. The bottle is made of glass, so please wrap it well and return it undamaged and complete (no cracks, chips or missing parts), with the Padded Case if you ordered one.
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We check your return. Once it arrives, we'll confirm by email.
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You get your refund to your original payment method within 7 business days of us receiving your return.
What's covered, and what isn't
Covered by the 30-day guarantee
- You changed your mind or the Teatide Bottle isn't for you, and you return it within 30 days of delivery, undamaged and complete.
- Your order arrived damaged or faulty.
- Your order arrived with a wrong or missing item.
- Your parcel was lost in transit (the tracking shows it was never delivered).
Not covered
- A wrong or incomplete address entered at checkout. Please check your address before you pay.
- Damage after delivery. This includes drops, knocks, misuse or accidents once the product is with you.
- Requests made more than 30 days after delivery.
Damaged, faulty, wrong or lost orders
Arrived damaged or faulty. Email support@myteatide.com within 7 days of delivery with your order number and photos of the product and the packaging. We'll send you a replacement or a full refund, whichever you prefer. You don't need to send the damaged product back unless we ask you to.
Wrong or missing item. Email us with your order number and a photo of what you received. We'll fix it with a replacement or a refund.
Tracking says delivered, but you don't have it. Check with your household and neighbours first. If it's still missing after 3 days, email us and we'll investigate with the carrier.
Wrong address. If you notice a mistake right after ordering, email us straight away. We can only change the address before your order has been dispatched.
Refunds and shipping
Refund. We refund the price of the items you return, including any GST, VAT or sales tax charged on them, to your original payment method. After we send it, your bank or card provider may need a few more days to show it.
Shipping costs. You pay the cost of sending your return back to us. If your order arrived damaged, faulty or incorrect, we cover it.
Questions? Please write to us before contacting your bank or opening a dispute. We'll get back to you within 1–2 business days and do our best to fix it quickly.
Your legal rights. This guarantee is in addition to your rights under the law and doesn't limit them.
- Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- United Kingdom: Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to cancel within 14 days of receiving your goods, are not affected.
- United States: You may have additional rights under your state's laws.