Shipping
Shipping
Free shipping on all orders. We ship to Australia, the United States and the United Kingdom at no cost to you, with no minimum order.
Where we ship and how long it takes
We ship to Australia, the United States and the United Kingdom. We normally dispatch within 1–3 business days of your order, and then delivery takes:
|
Destination |
Usual delivery time |
Can take up to |
|---|---|---|
|
Australia |
4–10 days |
15 days |
|
United States |
5–14 days |
20 days |
|
United Kingdom |
4–10 days |
15 days |
Most orders arrive within the usual delivery time. Some take longer, up to the maximum shown, because of customs checks, carrier delays, public holidays or weather. These are estimates, not guarantees.
Tracking your order
Once your order has been dispatched, we email you a shipping confirmation with a tracking number. Tracking updates can take a day or two to appear, and they may pause while your parcel is in transit or being checked by customs.
If tracking says delivered but you do not have your parcel, please check with your household and neighbours first. If it is still missing after 3 days, email us and we will investigate with the carrier.
Address changes and delivery problems
Wrong address. Please check your address carefully before you pay. If you notice a mistake right after ordering, email us straight away. We can only change the address before your order has been dispatched. A wrong or incomplete address entered at checkout is not covered by our Refund Policy.
Late orders. If we cannot dispatch your order within the time we promised, we will tell you, give you a new date and let you cancel for a full refund. If your order has not arrived within 30 days of the order date, email us and we will investigate, then reship or refund.
Lost parcels. If tracking shows your parcel was never delivered, we will reship or refund it.
Damaged, faulty or incorrect orders. Email us within 3 days of delivery with your order number and photos of the product and the packaging. We will send a replacement or a full refund, whichever you prefer. Details are in our Refund Policy.
Return shipping
Free shipping applies to sending your order to you. If you return an order, you pay the cost of sending it back. The exception is an order that arrived damaged, faulty or incorrect, where we cover it.
Returns are sent to our return address. Please email us first, because we send you the address and instructions after you contact us. Do not send anything back before you hear from us. Full details are in our Refund Policy.
Questions
Write to us at support@myteatide.com with your order number. We reply within 1–2 business days and will do our best to fix any problem quickly. Please contact us before opening a dispute with your bank or payment provider.
This policy is part of our Terms of Service.